Switchboard Operators, Including Answering Service
Office and Administrative SupportAI Impact Assessment
This job is relatively safe from AI automation and may even benefit from AI tools.
Switchboard Operators, Including Answering Service with an AI automation risk score of 22%. Analysis includes 19 core tasks.
Why This Score?
- Work environment requires human interaction and presence
Responsibilities and Abilities
Key Responsibilities
- Getting Information
- Identifying Objects, Actions, and Events
- Communicating with Supervisors, Peers, or Subordinates
- Performing for or Working Directly with the Public
- Working with Computers
Required Abilities
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
- Near Vision
Key Tasks
Complete forms for sales orders.
Monitor alarm systems to ensure that secure conditions are maintained.
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
Record messages, suggesting rewording for clarity or conciseness.
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
Stamp messages with time and date and file them appropriately.
Place orders, such as for equipment, supplies, or catering for meetings.
Safer Career Pivots
Telephone Operators
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Dispatchers, Except Police, Fire, and Ambulance
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Upskilling Courses
Current Job Openings
Data Sources
Analysis based on O*NET data