Telephone Operators
Office and Administrative SupportAI Impact Assessment
This job is relatively safe from AI automation and may even benefit from AI tools.
Telephone Operators with an AI automation risk score of 11%. Analysis includes 14 core tasks.
Why This Score?
- Work environment requires human interaction and presence
Responsibilities and Abilities
Key Responsibilities
- Getting Information
- Working with Computers
- Performing for or Working Directly with the Public
- Processing Information
- Documenting/Recording Information
Required Abilities
- Oral Expression
- Oral Comprehension
- Speech Recognition
- Speech Clarity
- Written Comprehension
Key Tasks
Provide assistance for customers with special billing requests.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Provide relay service for users who are deaf or hard of hearing.
Update directory information.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Safer Career Pivots
Dispatchers, Except Police, Fire, and Ambulance
Low Risk0% AI Risk
Counter and Rental Clerks
Low Risk2% AI Risk
Travel Agents
Low Risk7% AI Risk
Upskilling Courses
Current Job Openings
Data Sources
Analysis based on O*NET data