Telephone Operators
Office and Administrative SupportAI Impact Assessment
This job is relatively safe from AI automation and may even benefit from AI tools.
Telephone Operators with an AI automation risk score of 11%. Analysis includes 14 core tasks.
Safer Career Paths
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Key Tasks
Provide assistance for customers with special billing requests.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Provide relay service for users who are deaf or hard of hearing.
Update directory information.
Observe signal lights on switchboards
Operate telephone switchboards and systems to advance and complete connections
Listen to customer requests
Suggest and check alternate spellings
Upskilling Courses
Data Sources
Analysis based on O*NET data