Customer Service Representatives
Office and Administrative SupportAI Impact Assessment
This job may see some changes due to AI, but human skills remain important.
Customer Service Representatives with an AI automation risk score of 42%. Analysis includes 13 core tasks.
Safer Career Paths
Telemarketers
29% AI Risk
Human-centered work and decision ownership.
New Accounts Clerks
26% AI Risk
Human-centered work and decision ownership.
Receptionists and Information Clerks
15% AI Risk
Human-centered work and decision ownership.
Key Tasks
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Solicit sales of new or additional services or products.
Confer with customers by telephone or in person to provide information about products or services
Keep records of customer interactions or transactions
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested
Upskilling Courses
Data Sources
Analysis based on O*NET data